Return And Refund Policy

At Virosmash, our goal is to ensure that you always select the right product for your needs. However, you may occasionally receive a product that does not work for you. If you need to return an item, please review our Return Policy below.

Conditions for Return
You may request for the return of the order within 24 hours of delivery for a full refund provided you follow the instructions listed below.

All returns must meet the following conditions:
•  The item must be clean (no cracks, scratches, dirty or marked tires, etc.
•  The item must be unused
•  The item must be in its original packaging.

Charges and Fees
Assuming all conditions are met, we will be able to provide you with a FULL REFUND and that will be sent to you within 7 working days. You have to courier the order to our address, our team will check the condition and then process the refund process.

If you would prefer a refund, it will be issued within 7 working days after we have received, inspected, and approved the return. We will send your refund via the original payment method that you used to pay for the item.

Cancelled Orders
Any order that the customer cancels after it has been placed, even if the customer has not received the item yet, is subject to regular return policies. Customer must accept delivery, and then contact us to set up a return, as per the instructions above. (This is because most orders begin processing almost immediately, as we can’t hang onto items in case the customer changes his mind and decides he doesn’t want it. If you’ve already placed an order, you have to assume it’s already gone out.)