Cancellation Policy

After placing the order, if you would like to cancel it due to some reasons, you can do so by dropping us an email at info@virosmash.com along with your order details. You have to send us the mail within 24 hours of your order. The mail received post that will not be entertained and your order will be shipped from our end as per the policy of the order handling.

Once the order has been approved by our team, please contact our customer care team at 1800 572 1610 for cancellation requests.

If the cancellation request is received prior to the order being shipped, a complete refund will be made. Once the order is shipped, cancellations are treated as returns and the process outlined in the returns section will be applicable.

Once the customer cancels the order and we receive it, then we will proceed with the cancellation processing within 2-3 business days. The payment received will be refunded within 5-7 working days.